I will never book with this company again and I advise others to steer clear. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Please note that we can be contacted through our contact form on our website. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Brittany Ferries issued us with credit notes. How do we get a confirmation? We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. I made reservations. With some ferry companies we'll be able to You can check your confirmation email or log into My Account to see if you are able to amend your booking. Thousands of top-named brands Direct Ferries - More Tried to call DF with a number provided by Stena - phone disconnected. -10 min from Costa da Caparica by car -8 min from Cova do How can this be possible. It was actually in USA dollars so my trip cost 1200 which is extortionate! Book your ferry tickets with Direct Ferries. saved me almost 50% of the amount I have recently been having to pay for this journey. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Verification can help ensure real people write reviews about real companies. WebGreater than 24-hours before travel. Certainly worth trying your luck. Your help will truly be appreciated. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Eventually managed to amend the booking on the web site or so I believed. 93% of travellers recommend this experience. We did so with Britanny Ferries. Please don't hesitate to contact us, if you have any queries. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Dear Sue Sturgeon,Thank you for your feedback. Ferryhopper has its own terms of use, which you can read here. No way of calling them. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. The reservation is only related to Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. How we will print them is our big mystery, maybe they will work from a phone. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Dont understand that. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. My service experience was awful. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. They said they would check it out. Can I convert my ferry ticket to an open ticket? According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Companies can ask for reviews via automatic invitations. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Re: Uber service at RSW 5 years ago. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? However, if you are traveling internationally, you may not be allowed to board the ferry. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Wait does that mean I can retrospectively change the terms to every contract I've entered into? Cancelling a Ticket Reservation or Purchase within 24 hours of Booking WebIf you decide that you do not wish to keep the building. It may not display this or other websites correctly. So now I just lost my money, because of their incompetence. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. We may also ask for additional information if you wish to change the email address or phone number you have provided. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. I appreciate that they are extremely busy atm , but find this unacceptable. We are easy to contact through our contact form on our website. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Anyone can write a Trustpilot review. They dont reply to your emails or help you! I will rather swim than use the useless company again. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. If I misspell my name, is correction required? Please note: prices rise as space becomes less available. The transaction currency used on our website is the euro (). I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Booked Algeciras to Tangier Med recently using FRS. 99% of travellers recommend this experience. No WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Please don't hesitate to contact us, if you have any queries. We booked with Direct Ferries, tried to amend it a few weeks before travelling. But, although they sent a confirmation, they make it clear that it's not a ticket. Our average member earns over 300 cashback a year. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Could be a little clearer to help new customers. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. You can check the status of your refund using IRS Wheres My Refund? As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Haven't found an answer to your question? It goes against our guidelines to offer incentives for reviews. Thank you for booking with Direct Ferries. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Made the booking and ended up feeling very happy that it was so easy. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Washington State Ferries. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. With our quick and simple ferry finder tool, finding a Refund requests must be submitted prior to the product expiration date. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? More expensive but very safe an helpful.Thank you for your replay. Why do they bother with Direct Ferries? Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? So cross. They said it would take 48 hours to confirm. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Buying a ticket was easy but now to see how the experience on board will be in a few months! Wondering what happens if your ferry travel plans change? Will not book with them again. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Do not use these guys EVER. Using this company, in this instance. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Bought wrong ticket because they shower wrong results. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. I am writing to seek your support and look at this matter with sensitivity and compassion. Stay away!! Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Hi Team, Hope you are well! Dear Stewart, Thank you for contacting us. ***. This is why we offered you the closest alternative available we found with the ferry company you chose. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Thank you for booking with Direct Ferries. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Anyone can write a Trustpilot review. Refunds are always issued to the same credit / debit card that you used for your booking. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Thank you for booking with Direct Ferries. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between These vermin are interested only in your money - not servicing customers. Find ports, routes and lots of useful information to help you plan your trip. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. CT17 9TJ Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. I tried to amend my booking several times. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. The process also differs if you have already checked in online and got your boarding card. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Ferryhopper applies a small modification fee of 6 (euros) per booking. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. No refund will be given. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct P&O Ferries WebScore: 4.3/5 (13 votes) . They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. We are both english and always lived in England Direct Ferries have no phone available to discuss. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Our team checks each review posted on the site disputed by our community as not meeting our. Up to 1 million prices are checked every day with more than a million crossings arranged each year. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. Find out what it's like onboard the ferries before you travel. Would recommend at all cost, better buy is straight from actual company. Kind regards, Maya from Direct Ferries. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Amendments can only be made prior to the sailing date which in this case was never requested. This is my first negative review for a company. That is why we are trusted by over 2.5 million customers and counting. Subscribe to customized emails to help you know before you go. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. All rights reserved. There was nothing from you at all. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. They send Google link with location but doesn't work on my phone or computer. The matter is starting to get urgent, but still no response. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Please note that online requests for ticket changes can only be processed during business hours. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Some of the add-ons on this site are powered by. three hours for a journey of between eight and 24 hours. Click on a category below to reveal the related questions. For contact details visit our contact us page. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. Point blank refused and they sent a refund without any messages to inform me. If your question isn't answered then please Contact Us. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Kind regards, Maya from Direct Ferries. Please send any questions or comments to: help@poferries.com or submit an enquiry. View Actual Score Check Background This. Can I cancel them and get a refund? Please note that a small cancellation fee of 6 (euros) per booking applies. We use dedicated people and clever technology to safeguard our platform. 2901 Third Ave., Suite 500. First time I used it I assumed that all the cabins were booked. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Our customer support team will be happy to help. You can compare the best prices from all train lines and book online directly with Wanderu. We also ensure all reviews are published without moderation. WSF is the largest operating public ferry system in the US! The booking process was smooth and simple to follow. Holiday:Monday 17 th to Friday 28 th October 2022. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. !Their phone number is turned off for incoming calls!!!WHY????!! Download the Direct Ferries app or manage your booking online through My Account. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. As a result of the above incident, my BRP (resident permit) was also stolen. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. This company is totally unreliable and impossible to contact. Channel View Road This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Although the responses were generally quick I had much correspondence from many different agents. For a better experience, please enable JavaScript in your browser before proceeding. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. manufactured with at least 1/8 of an inch tread. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE.
