I would like to have a break down of why this should cost so much and a POC for redress. In its FAQ for Can I cancel my sale? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 5.1 Investigations. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. If You do not qualify, do not use the Services. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 2.3 Username and Password. Email [protected]@gmail.com No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. Piggyback tickets may not be sold in the same listing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? When booking on viagogo, even when you select the amount of tickets you want e.g. This is misrepresentation. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Note that this is separate from any VAT viagogo is required to charge on its fees. 2.7 Making an Offer. Please note this does not include any VAT that may be payable on fees We are required to pay. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. by vinay 7 months ago. 17th February 2017 - confirmation of ticket purchase All tickets were being sold for 80 with a 30 fee on top of each. 2.13 Ticket Information. 6.8 All Sales are Final. 1.4 Modification. You warrant that you are over 18 years old and have the legal capacity to make the transaction. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Ring me or give me a real number to call My event is cancelled or postponed - What do I do? This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. 6.3 Allocation of Risk. Viagogo - didn't pay me for tickets sold through viagogo to adelle sale Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. This was a missold ticket, not at all factual to the concert. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. Excessive pricing, bad communication & despicable customer service and still no tickets! the price it is sold for on the primary market). 16/06/2022 . 16 interesting facts about mozart; chi st joseph medical records. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . [protected]! 2.6 Making an Offer. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Kind regards viagogo charge for cancelling sale - Hand.ngo If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Note that Your payment may be withheld if you violate this clause. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. What are the viagogo Terms and Conditions? You warrant that you are over 18 years old and have the legal capacity to make the transaction. 2.10 Collecting Payment. I'm Travelling - where and when will I receive my tickets? Thank you for using viagogo! I confirmed the sale and wanted to ship the tickets over. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. 2.14 Substituted Seat Locations. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. The ticket was sold as 150 capacity, You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 1.3 viagogo Guarantee. viagogo charge for cancelling sale - knewlogistics.com I want my money back how do I go about this? I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. I would definitely question it but I think you don't have much of a leg to stand on. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. This does not prevent us from varying these terms without reference to them. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. We do not charge any fees for relisting tickets that you have originally purchased from us. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. ; ; I have received no contact re the rearranged date of the June event. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Note: this address is not the Customer Service address. Ticket listings are a representation of actual seat location. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. 5.3 Disclosure of Information. 6.4 Release. We will not allow You to buy or sell tickets before You have registered with Us. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. It states that if an event organiser offers tickets to . 6.4 Release. Tag: viagogo charge for cancelling sale - reanything.com 6.7 Third Party Information. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 7.5 Miscellaneous. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 1.1 Introduction. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. 7.1 Ownership of Intellectual Property. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I have contacted Customer Support as your website states 100% guaranteed tickets! If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. This is not only immoral but must be illegal under consumer legislation. This does not prevent us from varying these terms without reference to them. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. viagogo charge for cancelling sale - kazuyasu.net I entered the incorrect email when registering, how do I change it? Tickets may be substituted with comparable or better seat locations with the Buyers approval. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. it says. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') Last year I put up a listing on Viagogo for 2 orchestral concert tickets. The original face. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Copyright (c) 2006-2023, viagogo AG. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. How do I unsubscribe from your newsletter? All sales and bids are final. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. To register, You must provide your real name, address, phone number, and email address. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. If tickets are not consecutive, then the Seller must create a separate listing. You also warrant that you own the tickets and are authorised to transfer or resell the tickets.
