It sounds great, but as a responsible parent, you want to know exactly what youd be sending your child off to do, and how things would actually work on this trip. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. Menu. Its always best to book any tour, hotel or activity for your trip with a major credit card, explains Claire Soares, founder of the travel company Up in the Air Life. Five families who are very angry with EF Educational Tours have. Had it been a different group of personalities, Im not sure how it would have gone. If you dont believe me, ask Melina Jose, who was supposed to fly from Paris to Orlando, Florida, recently. We were assured that the stop there would only last 30 minutes, but it ended up taking three times that, leaving us only an hour and a half to visit the Louvre before we had to be back on the bus to catch a flight to Italy. If EF Tours still refuses to issue a full refund, the next step is to contact your credit card company. It was an equally devastating experience. Thailand (/ t a l n d,-l n d / TY-land, -lnd), historically known as Siam (/ s a m, s a m /) and officially the Kingdom of Thailand, is a country in Southeast Asia, located at the centre of the Indochinese Peninsula, spanning 513,120 square kilometres (198,120 sq mi), with a population of almost 70 million. Full refund for Sr trips canceled by EF Explore America Tours The first was in 2018. Mass. Attorney General Secures $1.4M More in Refunds for Trips Scuttled They can advise you on the best course of action and represent you in court if necessary. Frugality is the mental approach we each take when considering our resource allocations. If your Group Leader has chosen not to reschedule your original tour/program, you will receive a COVID-19 Future Travel Voucher valued at 100% of monies paid toward your original tour/program. A Comprehensive Guide, Do Travel Adapters Change Voltage? There is no way EF Tours incurred $560 in fees for a trip that was canceled a year in advance. Between Florence and Rome, we spent the night at the Hotel Villa Ricci (not pictured). Worry-free guarantee; If you cancel the booking within 60 days from the reservation date, you are entitled to a full refund. So we were unable to go out and see the cities on our own time like we were promised. I could go on and on. There were no linens or towels available to him whatsoever. Can I get a refund for my Marriott Vacation Club Points? These tours are usually walking tours, but sometimes are bus tours, depending on the location. Before we left on our trip, we were told by our group leader that we shouldnt need more that $25 US dollars per person per day for lunches and snacks. They make zero effort to please traveller once fees paid. Things took a turn for the worse on our last night of the tour, when we stayed at Hotel La Pergola in Rome. Travelers or their transferees can redeem the voucher for this available refund at any time prior to September 30, 2025. Well isn't that what insurance is for??? My son had a very poor experience with the Grecian Odyssey EF tours. I sent the letter and will contact them again Monday to try and get answers. My daughter insisted on being signed up for her school trip in 2020. EF Educational Tours Reviews | Read Customer Service Reviews of www Create an account to follow your favorite communities and start taking part in conversations. how to get a full refund from ef tours - glowcun.com Dinners are are pre-arranged with a preset menu by EF at local restaurants. Each was wonderfully successful! Fully Refundable Booking Period Feel good about your decision by enrolling in AutoPay or paying in full when you book your tour. We publish the names and emails of customer service managers. EF Go Ahead Tours also allows you to change the date of tour or destination up until your final payment day. (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) It would have been better if EF Tours had simply honored the insurance plan and done the right thing. But in the end, Expedia was responsible for her refund; as her travel agent, it needed to work with those airlines to determine the right refund. We did have some great cultural experiences while we traveled. CPS high school students missing overseas school trips due to The bus driver was a surly Dutch man, who was gruff and impossible. Can I get my 173,116 Chase Ultimate Rewards points refunded? One of the destinations was an Island called Tortuga. We knew going into this tour that our itinerary would be extremely hectic. Four students are continuously placed in rooms meant for two people. Make sure to include all relevant information, such as the date of the transaction, the amount of the refund requested, and any evidence you have of your dissatisfaction with EF Tours. Hi! Our school will be traveling with three other schools from different parts of the country. If you want any other info or even wanted to pass my company on to your leaders shoot me a message! Each participant in our tour was required to submit a copy of our passport to EF to insure that we had the proper documentation to travel. She had a black eye and blood in her eyeball for the entire trip. Jose waited three months before contacting me. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. COVID-19 required everybody to be quarantined. We signed up about a year out from the trip, while another student who traveled with us signed up just a month or two before we left. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. In most cases, refunds can be issued electronically with the funds being sent directly back to your current account on file. Finally, make sure youre dealing with the right company. allego spac presentation lake placid skating rink how to get a full refund from ef tours. That means that I will receive less than half that amount back! While the teacher recruiting students is designated as your group leader, they dont actually lead the tour once you start traveling. The Return & Refund Policies may vary widely among different types of products and sellers. We saw the stunningly beautiful sites of Capri from a private boat tour. I think I would, but I would definitely choose a slower paced itinerary with more time in each destination. posted by: 23rd July 2021; No Comments . websites, advertisements, etc. (Note: Is this article not meeting your expectations? They need to be outted with their unfair business practices. She did make sure we were always wary of our passports and where we were keeping them during our travels. Usually if you haven't paid in full you could get a cancel for any reason insurance which will give you about 75% back. how to get a full refund from ef tours - igas.co.za Check out our directory. Its completely impossible for 40 people to make use of just a handful of bathroom stalls in five minutes. But whats this $452 bill? What options or Cancellation Terms apply to a traveler who has rebooked their tour with a rescheduled departure date between October 1, 2021 to September 30, 2022 using a COVID-19 Future Travel Voucher? What is Travel Protection? - Help Center His high school in the Parkway school district decided to book the tour through EF Educational Tours. EF Educational Tours I was super excited to go experience 6 countries however from day one everything seemed to go wrong. Where is it? Again, we found these rooms to be clean and pretty comfortable. I will never travel with EF Tours again. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Thats why weve enhanced our already top-tier, industry-leading coverage programs to provide even more choices, and to give travelers, families, and school communities the widest range of safe and flexible plans. Has anybody seen anyone of color working in their offices? But he did recommend that our group stop at an Austrian "crystal factory" for "a short 30 minute" visit. What a waste of time and money. She was more worried about herself and her family I guess. While it wasnt quite as comfortable as some of the other places wed stayed, it was completely acceptable and had a spectacular view of the Gulf of Naples from the rooftop terrace. All travel needs to be departing prior to the COVID-19 Future Travel Voucher expiration date. fender american professional ii vs ultra. TSA Tours, of course. These Terms and Conditions apply to any COVID-19 Future Travel Voucher (COVID-19 Voucher) issued by EF Educational Tours (EF) in connection with EF tours scheduled to depart after February 24, 2020 (and EF tours traveling to China after January 28, 2020) through September 30, 2022. Attention to what, though? Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. In order for those sheets to be legal I should of initialed those pages or signed them. We enjoyed a truly magical and unexpected sunset under the Eiffel Tower in Paris. My mom is part of a tour departing for a 10 day trip to Europe. This article will provide a step-by-step guide on how to get a full refund from EF Tours. We choose not to participate in the excursion in London because Im not the biggest fan of heights, and in Paris because my daughter wanted the opportunity to spend some extra free time in the city. Children are not monitored, left to find their own way in cities across the . Your local principals, school boards, etc. Airlines and other travel companies make it so easy for money to flow their way. Oil Filter John Deere L110 - schafpudel-vom-eichwald.de We were so late to our tour of Pompeii. Now that Chicago Public Schools has cancelled all domestic and international trips due to the coronavirus pandemic, she wants her $4,100 back, but EF Tours refuses to issue refunds. Information about our flights was not available until about a month before our departure, and information about our hotels was not available until we were about three weeks out from leaving. COVID-19 Future Travel Voucher Well, lucky for you we took a 12 day visit to Europe with EF Tours, and have all the details to decide if taking an international trip with this company is right for you or your teenager. I will never, ever even consider sending any of my other kids on one of these trips. EF seems to take the money and doesn't provide much other info. And if that doesnt work well, you can always contact me. He refused to take us anywhere on our free time. He paid Vantage $18,536. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. So your kid just came home from school with a gorgeous full color brochure about an upcoming trip to Europe with EF Tours that one of their teachers is leading. Trips are usually initially introduced about two years before the travel date so that participants can make smaller monthly payments to cover the cost of the trip. If you need help with any problem,please contact us through this form. Flights Cost, airlines we use, booking flights, baggage, requests, and managing your flights. In London, a walking tour of Piccadilly Circus, Covent Garden and Leicester Square was replaced with free time at the British Museum, which we really didnt mind. For the most part, I felt quite safe during our trip. however, in the 2 weeks that we were enrolled we had made payments amounted to $800. As a result, the plaintiffs and thousands of others have suffered "direct and consequential financial damage . Accommodations and rooming Hotels and hostels, rooms and roommates, amenities, and upgrades. I am now leaning towards not going with this tour and planning our own itinerary and trip. Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. 2022-2023 EF Discovery Tours Booking Conditions She told us we only had five minutes to use the restroom and get back on the bus. Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. Whatever happens, weve seen it. They were both located about an hour outside of the city center, but that wasnt too much of a problem. In Italy, the dinners were quite good. Give the system a chance to work before filing a chargeback. Whatever happens, we've seen it. I went on my trip June 11, 2014-June 25, 2014. EF books all travelers in economy class seats for all transportation methods. There also seemed to be major sites in some of these cities that were not ever even an option to visit or see, due to our limited time in each city. We found that there wasnt that much education attached to our tour. I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. It took me to every floor and A) the offices are gorgeous! The only options available to us were food trucks along the river right next to the Tower complex. Adjustment to ef atm deposit wells fargo on work checks. I received a We toured Europe for 12 days, visiting sites in London, Paris, Florence, Rome, Pompeii and Capri, with no more than two nights in any destination. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 (I publish a full list of customer service executive contacts on my nonprofit consumer advocacy site, elliott.org. Be sure to document all communication with your credit card company so that you can refer back to it if necessary. I worked on the building and had to be in the offices every 3 months for 2 years. But in the most frustrating example, during our time in Paris a visit to the Frogonard Perfume Museum was added to our itinerary. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. Prefieres leer en espaol? have zero control or influence on these trips. Travel company owe you money? Here's how to get your refund I am out of $4,200.00, what is EF Tours out of??? Outside of Heidelberg we stayed in a gymnasium dormitory (German high school) that was out for the summer. When something goes wrong, you thing you are covered. They also provide a fundraising page, where friends and family can pay EF directly to offset the cost of your trip. While the room wasnt much to write home about, some members of our group lucked out and got spectacular balconies. During our first night there we had a lovely traditional French meal of chicken with mushroom sauce in the back room of a small picturesque cafe with a ton of ambiance. Vacation rental mistakes every family makes (but you shouldnt), This is how to fight a hotel billing error and win. Experts say the paper trail will get you a refund faster. If you want a quality tour experience, with a reliable professional tour company, I wholeheartedly recommend that you contact TSA Tours. What kind of money the travel company wants to send you, for starters. Whatever you need, we'll handle it. Travelers or their transferees can redeem the voucher for this available refund at any time prior to September 30, 2025. But use a credit card, and you have the full force of federal law ( the Fair Credit Billing Act) and your credit card's resolution department in your corner. About Ultimate Break tours Meals, transportation, Tour Directors, pace, customization, and who you'll be traveling with. We had a wonderful group of kids who took their personal safety pretty seriously, and didnt take unnecessary risks that would put them in jeopardy. Students and parents can then sign up directly through the EF Tours website, and submit all payments directly to the company. But there were several instances where visits to certain locations were dropped off our itinerary completely, and visits to other non-advertised locations were added. Other than the local tour guides and maybe the tiramisu class, I wouldnt call just visiting these historic places an experiential learning activity.. But some days lunch was great. The EF Go Ahead Tours app supports and connects our global community. When you travel with EF, you get the benefits of our 55+ years of experience and our unmatched global network. ). Flexible, fee-free rebooking options Need to make new travel plans? According to the folks on our trip who had special dietary needs, the dinners were pretty good for the most part. Travelers remain able to exchange their reissued COVID-19 Future Travel Voucher up and until the originally stated expiration date for a refund of the amount on the original COVID-19 Future Travel Voucher less $565. This article was published on February 22, 2019. I've decided that I'm not going to go for financial reasons and feeling that it's too expensive for what I'm getting. They book all accommodations and attraction admissions for tour participants. We were served in a huge warehouse, with 20 other large tour groups. Out of that $550, $95 is the none refundable deposit but come on, the rest if ridiculous, especially when the cancellation request is made OVER A YEAR in advance. DO NOT SEND YOUR CHILD ON AN EF TRIP!! It was necessary for a family member to go to Costa Rica. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. We werent left with much recourse, since this was a group trip and we were on our last night, so we decided to just grin and bear it, and did our best to get some sleep. While we were aware of this upfront before the tour, it really did feel like they didnt allow enough time in any location to really see the cities we were in. That is INSANE. How Does PTO Work for Salaried Employees? Consumers who booked domestic trips through the EF Explore America tours program should call 888-333-9756 to request a refund. The local tour guides who showed us the sights of each city were the most informative folks on this trip, with extensive knowledge of the history and culture at each stop, but we were forced to use amplifying devices called Whispers in order to hear the guides. For detailed information about the safety and coverage programs that apply to your tour, please choose your departure date below. It can be used for all components of the tour booked through EF prior to departing on tour including the deposit, program price, the optional Global Travel Protection plan, optional excursions, optional extensions, and rooming supplements. However, we had already paid and were still excited to be spending 2 weeks in Europe together. Persistence. Once EF has processed and notified you of this move, you may opt to receive a COVID-19 Future Travel Voucher valued at 100% of monies paid toward your original tour/program. I have been pretty disappointed with EF when I call for questions. Before or at 110 days prior to the departure of the rescheduled tour: Travelers may cancel and elect to have their COVID-19 Future Travel Voucher reissued in the same amount of money that was applied to their rescheduled tour. - Keep a travel log of your adventures. If EF Tours does not respond or refuses to issue a full refund, the next step is to file a complaint with the BBB. Whatever happens, weve seen it. RIP OFF!! But in Paris, a visit to Montmartre was abandoned, even though our dinner restaurant was within a mile of the historic location. No one wanted to be the person that made us late. In Paris our group had to travel by Metro clear across town for our dinner.
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