You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Viagogo said in a statement that it offered a high standard of. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. The parent sponsorship application fee cannot be refunded. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. the price it is sold for on the primary market). You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. viagogo is a global online platform for live sport, music and entertainment tickets. Viagogo back on Google but up to its old tricks - Australia's leading After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. I bought 2 blackpink ticket a month before the concert for 550eur per person. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Elton John gig ticket scam prompts consumer warning about Viagogo after Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Including any such items constitutes a material breach of these terms and conditions. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Viagogo will keep saying they already paid you but they will never show you the proof of payment. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Instead, try searching for the official website of the band or venue. There are limited situations where refunds can be granted. Viagogo | ProductReview.com.au Click to reveal What should I do after I purchased tickets from Viagogo? This charge is in addition to the amount originally paid for the tickets. Viagogo denies withholding refunds for gigs hit by coronavirus Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! The switcheroo could mean a currency conversion fee from your bank. Viagogo - Wikipedia All sales and bids are final. 2. Provide lots of information and make a claim for a refund. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes Petition Block Viagogo website in Australia Change.org Contact Viagogo directly - raise a complaint & request a full refund. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. How do I get a refund from Viagogo? - Consumer NZ From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Viagogo will never pay you after you sold your tickets and you can never get back your money. They could not promise tickets or even tell us where the seats were located in the venue.". Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. viagogo - Buy & Sell Concert, Sport & Theater Tickets it is a scam. How do I change the email address on my account? 2.1 Requirements. 7.2 Copyright. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. 2.8 Notification. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Received just 2 days before the concert transfered from someone via ticketmaster! You may also have extra rights in your state or territory. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. viagogo Tickets - Google Play Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. 3. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. During this time, the Site will be temporarily unavailable. If this is also unsuccessful We will not offer a refund. You also agree not to separately contact the Buyer at any time for any reason. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 2.10 Collecting Payment. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Viagogo DO NOT refund and are not contactable. Get the latest product reviews, money-saving tips and more. The "on its site" disclaimer that followed was in a distinctly lighter font. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 2.7 Payment Authorization. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets.
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